Refund policy

Returns & Exchanges

At Billy Goats Country Outfitters, we stand behind the quality of the products we sell.

Due to rising costs associated with shipping and payment providers, we have structured our returns policy to remain fair while continuing to offer quality products at competitive prices.

Quick Summary

  • 30-day returns for eligible items
  • Store credit for change of mind or incorrect size
  • Exchanges available
  • Faulty, damaged or incorrectly supplied items are covered in accordance with Australian Consumer Law

Change of Mind & Incorrect Size

We offer a 30-day return period from the date of purchase for eligible change-of-mind and incorrect-size returns.

For change of mind or incorrect sizing:

  • Returns are issued as store credit (gift card).
  • Gift cards issued as store credit do not expire.
  • Store credit is sent via email and recorded in our system.
  • Items must meet the Return Conditions outlined below.

We strongly recommend contacting us for sizing advice before purchasing if you're unsure which size will suit you best.

Exchanges

Need a different size or style? We're happy to help.

Please contact us by phone or email before returning your item so we can confirm availability and begin the exchange process.

Include your packing slip with the returned item and clearly note the size or product you would like in exchange.

For eligible exchanges:

  • Return postage to Billy Goats Country Outfitters is at the customer's cost.
  • Billy Goats Country Outfitters will cover the cost of standard shipping for the replacement item back to you.
  • Exchanges are subject to stock availability.
  • If your requested replacement is unavailable, we can issue a store credit in accordance with our change-of-mind policy.

Return Conditions

For a change-of-mind or incorrect-size return to be accepted:

  • The item must be unworn, unused and in its original condition.
  • All original tags, labels, boxes and packaging must be intact.
  • Footwear must be returned with its original shoe or boot box in saleable condition.
  • Proof of purchase is required.
  • The return must be requested within the applicable 30-day return period.

Please take care when trying on clothing, footwear and accessories. Items showing signs of wear, washing, damage, odour, makeup, pet hair or other signs of use may not be accepted as a change-of-mind return.

These conditions apply to change-of-mind returns and do not limit your rights in relation to faulty goods under Australian Consumer Law.

How to Start a Return or Exchange

To request a return or exchange, contact us:

Email: hello@billygoats.com.au
Phone: (03) 5145 1149

Please include:

  • Your order number or proof of purchase
  • The item you wish to return
  • Whether you are requesting a return or exchange
  • Your reason for returning the item

We will provide return instructions once your request has been reviewed.

Return Shipping

For change-of-mind and incorrect-size returns:

  • Return shipping costs are the customer's responsibility.
  • Original shipping charges, where applicable, are non-refundable.
  • We strongly recommend using a tracked postage service.

Returned items remain the customer's responsibility until they are received by Billy Goats Country Outfitters.

Please do not attach postage labels, tape or other markings directly to branded footwear boxes or product packaging.

Faulty, Damaged or Incorrect Items

If you believe an item is faulty, damaged, not as described or you have received an incorrect item, please contact us as soon as possible.

Please provide your order number, a description of the issue and photographs where appropriate so we can assess the problem and advise you on the next steps.

Your rights for faulty goods are protected by Australian Consumer Law and are separate from our change-of-mind returns policy.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include:

  • Repair
  • Replacement
  • Refund

For a major failure, you are entitled to choose a refund or replacement. For a problem that is not a major failure, we may be entitled to provide a repair or other appropriate remedy within a reasonable time.

Warranty claims may require the item to be inspected or assessed by the manufacturer or Australian distributor. This assessment does not exclude or limit your rights under Australian Consumer Law.

Where an item is confirmed to have a fault covered by Australian Consumer Law, Billy Goats Country Outfitters will also meet its obligations regarding reasonable return costs where applicable.

For full information about product faults, warranty assessments and how to make a claim, please see our Warranty & Faulty Products Policy.

Sale & Clearance Items

Sale and clearance items are final sale for change-of-mind purposes, including where you select the incorrect size.

Please choose carefully and check the product description and sizing information before purchasing.

This does not exclude your rights under Australian Consumer Law. If a sale or clearance item has a fault that was not disclosed to you before purchase, you may still be entitled to a remedy under Australian Consumer Law.

Contact Details

Billy Goats Country Outfitters
76 Johnson Street
Maffra VIC 3860
Australia

Phone: (03) 5145 1149
Email: hello@billygoats.com.au

Australian Consumer Law

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.